Get the reviews your work has already earned.

Yes. It's your listing in Google Search and Maps, and it's where your reviews appear. If you don't have one yet, we'll help you set it up on your onboarding call, for free.

Not right now. We focus on Google, because that's where people search for local businesses, and your reviews there show up in Maps too.

The United States, for now. Texting rules differ from country to country, and we only send messages where we know each one meets them.

No. Vello isn't set up to handle patient information, so it isn't a fit for practices that need HIPAA compliance.

One onboarding call, usually about 30 minutes. On it, we connect your Google profile and your software, and you send us the photo for your thank-you image. We build the rest. If your software needs more work to connect, we finish that after the call.

It depends on how many customers you've had, how recently, and how happy they were. On the demo, we'll look at your numbers and give you an honest estimate.

A trigger we pick for your business sets it off: for example, a set time after their payment comes through, or when the work is marked complete in your CRM. Each customer gets one request by text and email, with your thank-you photo and a one-tap link. If they haven't left a review, follow-ups go out, usually 2 to 7 days apart. We set how many and how often to suit your business, and can change them or the trigger anytime. Nobody gets asked every week or every month.

It's one friendly message from you, with their name on it, and only the follow-ups you choose, spaced days apart, if they don't answer. Anyone can reply STOP and they're never messaged again. It reads as a thank-you, not an ad.

We start with your most recent customers and send a few each day, so new reviews arrive at a natural pace rather than all at once. A few hundred customers take about two weeks, and a few thousand about two months. Each one gets the same thank-you photo and one-tap link as your new customers.

They won't be asked every week. They get the same request as anyone else, set off by the same trigger, with the same follow-ups, and how long before they can be asked again is set to suit your business. Once they leave a review, they're marked as reviewed and never asked again.

When a new review comes in, we match it to the customer and stop asking them. Google doesn't tell us who reviewed you before you joined, so send us those names and we'll leave them out.

Automatic replies go out for reviews of 4 stars and up, and we can change that on request. A quick, calm reply shows the next customer how you treat people, and gives you the chance to make it right.

Each new customer we ask counts once, reminders included. Your past-customer list doesn't count. If you go over, there's no overage fee. We'll let you know, and you can choose whether to move up a plan to fit your business.

No. Texts are billed at cost, with no markup, from your first message: about 3 to 6 cents a text, or $3.20 to $6.40 per 100. Working through a big customer list costs the most, so we can email your older customers instead of texting them to keep it down.

Pro includes setup for multiple locations. If you run several locations or a franchise, get in touch and we'll build a plan around it.

Yes, all prices are in USD.

It's the photo that goes out with each request: you or your team, with the customer's name added, like "Thank you, Sam!" on a tablet you're holding. A familiar face and their own name get noticed in a way a plain link doesn't. Send us one photo on your onboarding call, and we add each customer's name automatically.

Yes. Every plan includes a review showcase: a small block for your website that shows your latest Google reviews and updates itself. We'll send you the code to paste in, or help you add it.

On Growth and Pro, your best new reviews become branded posts for Facebook and Instagram, made with your own photos and logo. You choose when they go out, and whether to approve each one or let them post on their own.